Product FAQ
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Product FAQ

Product FAQ

can you shipping to Amazon?

yes,we have rich experience ship to amazon , such as US Amazon , Germany Amazon ,CA Amazon ,UK Amazon with DDP Term..

Which port will you ship the goods?

We offer price of EXW,you can choose delivery by air, vessel, or international express.Shipping port can be Ningbo,Shanghai or Shenzhen.

What certification your have ?

we are a CE,EN71,ASTMD-4236,MSDS,approved manufacturer.

what is your payment term?

Payment by western union or credit card,e-checking,paypal,T/T 30% deposit before producing and 70% balance for bulk order before shipment.

What is your delivery time ?

Generally 3-4 days after payment for stock.30-60 days after payment for customized order, it depends on the products & quantity.

what is your sample policy ?

Sample is ok,as our company principle,we can supply the sample for free,our customer just bear the shipping cost.for customized sample,we will charge the sample cost,after place a order,we will refund the sample cost.

what's kinds of packaging do you offer?

Generally,Our packaging is paper box,PVC box,PVC bag,paper blister ,canvas bag.etc.we also accept customized unique packaging.

what is your MOQ ?

For items in stock, 1 piece is accepted, for customized order,depending on different items.usually is 1000sets.

can you customize the product ?

Yes,of course,we accept OEM ,ODM,we have a professional R&D team to customize the products according to your requirements.

Are you a manufacturer or a trading company ?

We are a factory specialized of marker pen,sketch pencil  ,color pencil  ,acrylic paint, solid watercolor paint with years development," quality is our culture” .

When can I get the quotation?

We usually quote you within 24 hours after getting your inquiry, if you are very urgent to get the quotation, please call us or tell us your email so that we can reply you priority.

Is your products safe for children?

Yes! Our products are made of totally new PP material and imported ink. If your target market is EU, we can offer EN71 and PHTHALATS test reports.

Are you manufacturer?

Yes, And also we are packing factory and trading company who are specialized in making kids craft for many years,or according to your own design.

What is the standard production time for each order?

35-45 days in normal. It depends on your qty and design dear.